Issue regarding leather creases
Due to the natural features of leather, bags of soft texture might emerge varying degrees of creases during warehouse storage and international shipping. Carry the bag for a few days to lighten the creases. If the creases are still there, please try to use steam iron to iron the crease (note: don’t let the steam iron stay too long on the leather) or use a hot towel to wipe those creases. We sincerly apologize for the inconvenience.
We strive to provide you with the fastest delivery, normally, the whole processing and shipping period will take 7-14 business days.
Note regarding COVID-19
In light of the current pandemic of the COVID-19, the normal operation of all couriers around the world has been affected, this includes our courier partners, the order shipping will may appearance 3-5 business days delay. We apologize for any inconvenience and are working hard to get you your bags as soon as we can. Thank you so much for your patience and understanding!
Process after your order is placed
Once your order is placed, you will receive a confirmation email letting you know that our team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
What to do if parcel has not reached me within the normal time frame?
We are welcome any email about your confuse including but not limited to order status, shipping problem even information change, we will try our best to response or solve your question as soon as possible. Otherwise, if your order has not arrived within 60 business days, please contact us at [email protected] . We will take immediate remedial actions.
Please allow that there are 1-3 business days delay of shipping time to several countries due to the different merchandise warehouse locations in the world.
We’re trying our best to reach every corner over the world. However, there are few countries/regions we are not able to reach to at the moment:
Albania, Algeria, Aruba, Guernsey, Jersey Island, Reunion Island.